Restoration Claims Coordinator

Salary: $60,000-$70,000 annually

Start your career at the BEST property damage restoration service company in Michigan!

For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! 

We help home and business owners put their lives back together after they have suffered property damage. Whether the damage is caused by flooding, fire, mold, or wind, our team of experts help customers navigate through the insurance claim process and pride ourselves on returning their properties to their pre-loss condition.

Modernistic of Troy is currently looking for a Claims Coordinator to join our growing Restoration team. Our ideal Claims Coordinator stays calm under pressure, is highly organized and has impeccable attention to detail. Our perfect candidate has a background in claim adjusting, file compliance, Xactimate estimating, and related restoration experience.

At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!

Benefits

• Affordable Health Insurance for You and Your Family: Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you! 
• Dental & Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually! 
• Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents. 
• Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
• 401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.  
• Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
• On Demand Pay: Unexpected expenses days before you get your check? Don’t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It’s your money, you should have the right to use it! You have never been more in control of your check with our “On Demand Pay” program!
• Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
• Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
• Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.
• Laptop and other equipment
• Cell phone reimbursement
• Opportunity to learn more skills and level up your responsibility

Responsibilities

• Provide excellent customer service when interfacing with clients, insurance professionals, and internal staff
• Field questions about ongoing projects from property owners, insurance companies, and third-party administrators
• Ensure all files are in compliance with company and carrier guidelines through daily checks
• Communicate with team members on missing and delayed items, assist when needed
• Ensure all files are moving through job phases in a timely manner (pipeline, production, and billing)
• Monitor all TPA assignments to ensure SLAs are met and documentation is accurate and timely
• Write estimates/make estimate revisions remotely using Xactimate software off of field sketches and photos
• Maintain a high level of industry knowledge for all restoration services
• Participate in on-call rotation for emergency after-hours calls

Requirements

• 2+ years of relevant administrative support experience
• 2+ years of experience in the restoration industry preferred
• 1+ year experience with insurance/claims preferred
• 1+ year Xactimate or equivalent experience preferred
• Salesforce experience is a plus
• MICA experience is a plus
• TPA experience is a plus
• Microsoft Word, Excel proficient
• Outstanding communication and customer service experience
• Highly organized and detail-oriented
• Able to multi-task and prioritize in a fast-paced environment with many concurrent demands
• Ability to recognize and solve problems individually and as part of a team
• Ability to perform quality work while maintaining specific timelines

We look forward to meeting you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.