Operations Manager

Salary: $60,000-$65,000 + Bonus Program

Start your career at the BEST Home Service Company in the state of Michigan!

For 50 years, Modernistic has provided our community with exceptional cleaning and restoration services across the state of Michigan. Modernistic is a family-owned company and we foster a culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. While we are driven and fast growing, we also like to have fun while we work!

Our Grand Rapids, MI location is currently looking for an Operations Manager to develop and lead our growing team of technicians in this region. The ideal Operations Manager candidate will have ample experience leading and coaching a team and is not afraid to roll up their sleeves and get in the trenches. The perfect candidate will hold the bar high when it comes to customer service and be capable of motivating other to do great things. To succeed in this role, you must be detail-oriented, self-motivated, have the ability to multi-task and prioritize, and have excellent communication and leadership skills.

If you are a world-class leader who is passionate about seeing each person on your team succeed, this could be a great opportunity! Come see for yourself!

Benefits

• Rewarding Bonus Program: Achieve results and enjoy the financial rewards of your team's success
• Affordable Health Insurance for You and Your Family! Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you! 
• Dental & Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually! 
• Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents. 
• Short & Long Term Disability Insurance: We offer our team members a variety of different plan options at affordable rates. This benefit is a financial safety net for when you or your family need it most!
• Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
• 401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.  
• Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
• On Demand Pay: Unexpected expenses days before you get your check? Don’t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It’s your money, you should have the right to use it! You have never been more in control of your check with our “On Demand Pay” program!
• Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
• Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
• Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.
• Company Cell Phone Benefit

Responsibilities

• Inspire and Lead: Manage team of 20+ direct reports, fostering a culture of teamwork, respect and excellence
• Elevate Standards: Ensure the highest quality of service, from team performance to the appearance of vehicles, facilities and grounds
• Hire Great Talent: Fully staff branch to meet customer demand and sales goals
• Develop Talent: Coach and train your team on continuous sales goals, technical knowledge and soft skill development 
• Drive Success: Motivate your team to exceed customer expectations and achieve performance goals
• Problem-Solve: Handle escalated customer concerns and oversee operational challenges with confidence
• Collaborate Across Teams: Act as a key liaison between your location and company departments to streamline operations
• Facility Management: Maintain cleanliness, security and operation of your branch

Requirements

• Leadership Experience: 3+ years of managing teams and driving results
• Customer Service Experience: 3+ years of delivering exceptional customer experiences
• Tech Savviness: Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Communication Skills: Excellent written and verbal communication abilities
• Problem-Solving Mindset: A proactive and resourceful approach to challenges
• Bonus Points: Experience in sales and/or public speaking

We look forward to meeting you!